TERMS & CONDITIONS
Please read and make sure you fully understand them prior to booking any consultation on this site. If there is anything in these Terms & Conditions that you don’t understand, please send and email to firstname.lastname@example.org and we will be happy to help you.
In addition to these terms and Conditions you have statutory rights under: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Zafra Medical Ltd strictly observes and adheres to these rights.
Appointments and Cancellations
1.1 All health care practitioners are registered, highly trained and approved in the treatment protocols delivered.
1.2 If you are unable to get to a confirmed appointment, please contact email@example.com or call 01179731323 immediately, to have arranged a new time to suit you.
1.3 Cancellations done in less than 24 hours of the confirmed appointment or non-attendance will be charged as a Non-Attendance Fee that will have to be paid before further appointments are granted.
1.4 On the day of your visit please arrive 15-20 minutes early so that the required paperwork can be completed and any of your questions are addressed fully. If you do arrive late this could result in reduced treatment or consultation time or forfeiting the appointment completely. Zafra Medical Ltd will do their best to make sure that your appointment runs on time. If for some reason we have to cancel or change your appointment time, we will contact you in advance to offer a new time to suit you.
1.4 You are always advised to follow pre treatment procedures, please do your utmost to follow this as failure to do so could impact the efficacy and results of your treatment.
1.5 Please do not bring children under the age of 16 to the Clinic without additional adult supervision. Zafra Medical Ltd is unable to provide childcare services.
2.1 Cosmetic services and treatments carried out at Zafra Medical Ltd are all part of a package of care to maintain, protect and restore health of the individual; these are all carried out by a qualified healthcare professional (doctor or nurse).
2.2 Cosmeceuticals and skin care products are not sold, as they are part of the aftercare package of all the services provided at Zafra Medical ltd.
2.3 Treatments are charged to your card in accordance to the detailed price. Payment is taken when treatment suitability after medical consultation is established and the day of treatment is set.
2.5 Treatment plans are only refundable for medical reasons or if you fail to keep up your payment plan. Treatment plans not carried out in full are refunded on the basis of individual treatments not carried out charged at normal price minus the price paid for the full treatment plan.
2.6 If you pay for a treatment but fail to complete Zafra Medical Ltd will only charge you for the consultation you have had and the balance will be refunded back to the card used at the time of purchase.
3.1 Whilst you can book and pay for your consultation on this site, the final decision as to whether you are suitable for any treatment rests with the Doctor or Nurse delivering the treatment or procedure.
3.2 If it is deemed that the treatment is not suitable for any reason whatsoever, you will be refunded in full without question and the reasons for not proceeding will be fully explained to you.
Credit Card Details, Deposits and Payments
4.1 Payment is taken for your consultation when you checkout on this site. The price is for the consultation only and do not include any treatment, if you do not receive any treatment and request it you will be refunded in full without question.
4.2 Your Card statement will show that Zafra Medical Ltd / Jorge Cruz Zafra took payment for your consultation and you will receive an email confirmation showing all of our details in full once you have checked out and payment is taken.
4.3 Pre-Payments can only be taken for medical consultations and do not include in whole or part of medical procedures or prescriptions.
4.3 Zafra Medical Ltd does not keep your card details on file and the checkout process is fully compliant and safe.
The Zafra Medical Gift Certificate/Voucher
5.1 The Zafra Medical Gift Certificate/Voucher can only bought and are only produced by Zafra Medical Ltd and is not an incentive to have any medical treatment carried at Zafra Medical Ltd. The redemption of the Zafra Medical GIFT VOUCHER can only be done after a consultation has been carried out by a Zafra Medical practitioner.
5.2 The Zafra Medical Gift Certificate/Voucher is valid for a period of 12 months from the date issued. If it is not used for a period of 12 consecutive months it will automatically expire at the end of that period and the balance will be forfeited.
5.3 The Zafra Medical Gift Certificate/Voucher cannot be redeemed or exchanged for cash or vouchers, it is non-refundable, non-transferable and cannot be used in conjunction with any other type of discount.
5.4 If an intended redemption of the Zafra Medical Gift Certificate/Voucher is for a higher amount than the face value stated, the difference can be made up with a card payment. If it is less, then change can not be given.
5.5 Each Zafra Medical Gift Certificate/Voucher will be subject to verification at time of presentation and each individual practitioner reserves the right not to accept vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with.
5.6 Zafra Medical reserves the right to refuse to accept the Zafra Medical Gift Certificate/Voucher in payment or part payment of any item where it reasonably suspects that the card or any amount on it may have been stolen, tampered with, duplicated or obtained in another illegal way.
5.7 Zafra Medical reserves the right to amend these terms and conditions and / or discontinue the voucher at anytime. This does not affect your statutory rights.
This guarantee does not affect your statutory rights.
6.1 Under the law you have 14 days from the date your order was placed to cancel the order and receive a full refund without giving a reason. Refund requests made within this 14-day period will be processed within 2 working days and you will receive a confirmation email once your money has been returned to your card.
6.2 If you have received your treatment within this 14-day time frame our treatment guarantee to you becomes active.
6.3 All Zafra Medical treatments are backed by clinical results guarantee and whilst results always vary from person to person, Zafra Medical Ltd guarantees an outcome as described on the product page in degrees relative to the clients baseline condition. Outcomes and expectations will be discussed and agreed at the initial consultation.
This guarantee is only effective under the following conditions
7.1 You agree to before and after photographs being taken. We do this because the nature of improvement is gentle over time, improving each time skin progresses through each individual’s biological cell cycle. Sometimes Clients don’t see the obvious results and a comparison photo is the only way to compare the results. It is also proof that you had the treatment/s. Insurance companies request that all healthcare practitioners have such photographic evidence. Your images will only be used for internal purposes and will never be shared with anyone else without your express consent in writing.
7.2 You complete the initial consultation and required questionnaire.
7.3 If you feel that the treatment has not worked for you, you agree that any dispute over results will be judged by a suitably qualified Nurse or Doctor from a different aesthetic practitioner that offers the same treatment in the same conditions to the one you had using the before and after photographs and your initial questionnaire. If you are still not satisfied we will either offer an additional treatment free of charge, or refund your money without delay.
Cancellations and Refunds
If you wish to cancel an appointment or cancel a treatment that has not been carried out we aim to make this simple for you and we provide the following options.
• Simply email firstname.lastname@example.org and we will respond within 1 working day.
• By writing to Zafra Medical. Litfield Place 1. Clifton Down. Bristol BS8 3LS
• By telephone to 01179731323 and advise that you wish to cancel.
In all circumstances you will be refunded to the card used at the time of purchase or nominated bank account within 2-3 working days of receipt of your request.
If you have bought a course of treatments (treatment plan), the treatments not carried will be cancelled and balance will be refunded. The refund does not include any discount and treatments carried out will be deducted at normal rate from the total paid in the treatment plan paid.
8.1 Zafra Medical Ltd will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with its provision of any goods and/or services to the client.
8.2 It is your responsibility to ensure that you provide the Technician, Doctor or Nurse at the Zafra Medical Ltd with comprehensive true medical details prior to each treatment.
8.3 You agree that you will not hold Zafra Medical Ltd liable for any adverse effects, injury or damage that occurs as a result of your failure to disclose such details.
8.4 You agree to comply with all instructions and/or recommendations given to you on behalf of Zafra Medical Ltd by the Technician, Doctor or Nurse regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Zafra Medical Ltd of liability for death or any personal injury resulting from the Doctor, Nurse or Technician’s negligence.
8.5 Zafra Medical Ltd has full liability insurance to cover such eventualities and you agree that any action will be exclusively taken against the Zafra Medical Ltd and not its subsidiaries, partners, suppliers and employees.
Your Right to Complain
9.1 Zafra Medical Ltd undergoes a rigorous accreditation process to ensure compliance, safety and quality. If you have any reason to complain about any procedure, please address this in writing to Zafra Medical. Litfield Place 1. Clifton Down. Bristol BS8 3LS or by completing the online complaint form.
9.2 We will respond to your complaint or query within 2-3 working days. We aim to satisfactorily resolve your complaint or issue within 14 working days.
If we do not respond and resolve your complaint to your satisfaction you can make a further complaint to Citizens Advice here https://www.citizensadvice.org.uk/consumer/